Frequently asked questions

EYELASH EXTENSIONS

What are eyelash extensions?

Eyelash extensions are synthetic mink fibers that are applied to the natural eyelashes using a pharmaceutical grade adhesive. The lashes can be applied in three different styles based on your preference. Classic eyelashes are individually applied (one on one) for a natural but accentuated look along the eye. Hybrid eyelashes are a blend of classic lashes along with handmade lash “fans” to create a denser style along the eye, comparable to strip lashes . Volume lashes are handmade lash “fans” to create a fuller look along the eye, comparable to a double stacked strip lash. The lashes are only adhered to the natural eyelash and not the skin.

Do eyelash extensions pull out my natural eyelashes?

When applied incorrectly, eyelash extensions can appear “heavy” or “clumped”. Often times, technicians overuse adhesive and choose extensions that are too thick and heavy for the natural lash, which can easily clump together forming a glob. If too heavy, the mass can tug and pull out the group of natural eyelashes it is attached to, leaving a bald spot along the lash line.

However, not all eyelash extension experiences have to be negative!

When applied properly by a licensed and trained professional, eyelash extensions can be worn comfortably and shed naturally with the hair cycle. The extensions should blend with the natural lashes for a seamless appearance while accentuating the eyes.

I have sensitive eyes. What are my options?

For clients with sensitive eyes, please send an email to schedule a patch test. This will allow us to assess for any allergic reactions to the adhesives and serums used during the service. For first time clients with eye sensitivity who are scheduling prior to an important event (E.g. wedding, travel, birthday, interviews, and meetings, or more), we suggest a patch test or appointment to be scheduled at least 5-7 days before the date. This provides sufficient time for the technician to do a removal in any case of reaction. Disclaimer: Just as any allergic reactions can occur, there are some cases in which a client may experience or even develop an allergy or sensitivity to the adhesive or products used during the service. If you have developed a reaction, please contact your lash technician immediately or seek medical attention. You will need to provide medical clearance before proceeding with future lash appointments, although it is not advised to continue receiving this service.

I have lash extensions from another salon. Can I refill them here?

We are accepting any new and returning clients that have lash extensions from a different company within specific guidelines to ensure the safest execution of the service. We will inspect the set to determine if it is possible to refill the lashes. If the work is not applied correctly or the current condition of the lashes are not workable, we will require a removal in addition to a full set to be booked instead.  A minimum of 40% retention must be in tact to be considered a refill.

How long does the service take? What can I expect during the process?

All appointments run approximately 1-2.5 hours depending on which service you are booking. The time frame is based on the consultation and the fullness of the client’s natural eyelashes. [Ex. A client with less natural eyelashes may only take about 1 hour versus a client with very full natural eyelashes may take the full 2.5 hours. Refill time frames will be based on the current condition of the lash extensions]. Clients lie down comfortably with their eyes closed during the application of the eyelash extensions.

When do I need to get a refill?

Due to the high volume of appointments booked, it is important to choose the correct service when scheduling.

Refills are recommended within 2-4 weeks after each session. To be considered a refill, there must be a minimum of 40% eyelash extension retention. This means the client must have at least 40% of their extensions left on their lashes. During your refill appointment, we will clean, remove any overgrown extensions, and fill in any lashes that may have fallen out during the natural hair cycle..

Any retention less than the 40% is considered a full set (pricing listed under each technician).

If you book your service incorrectly, it is not guaranteed that your technician will be able to fulfill the appointment if time does not permit. If you are unsure of how full your lashes are or when you should schedule your refill, please feel free to contact us for clarification.

Can I get refills indefinitely?

Proper aftercare and hygiene is of utmost importance to achieve the goal of the longevity of your extensions.

During your appointment, we inspect the following to ensure you are taking care of your extensions: healthy lash growth, proper cleansing of the extensions and eyelid, healthy lash line, and zero debris build up.

As long as all of these requirements are met, you may continuously receive refills on your eyelashes.

If you are not taking proper care of your extensions, we will recommend proper cleansing and care plans or possibly the removal of the extensions in order to let your lashes breathe and get to a healthier state.

How long will my extensions last?

Please note that all clients have different hair growth cycles and different habits when taking care of their extensions. Environment, personal habits, sleeping habits, and cleansing routine all contribute to the longevity of your lashes. Please read our LASH AFTERCARE procedures for more details.

Extensions are expected to last between 2-4 weeks.

How do I choose the style or look that I want?

All clients receive a full consultation before the service begins. During this time, you will learn of the different lengths, curls, and density of the eyelash extensions. All sets are 100% customized for each client.

Please be advised that not all looks are fully achievable and vary per person.

FACIAL TREATMENTS

I want to start getting facials, what do I need to know?

Our estheticians begin with a full consultation and analysis to take assess your skin type, concerns, and any specific conditions. Following will be an inquiry of your current skincare routine, allergies, sensitivities, and medications to ensure the best measures safe for your skin. Please share your skin goals and expectations with your esthetician.

In consideration of personal skin goals and timelines, our team will work swiftly and effectively to create treatment plans tailored to each individual. Please note that results and time frames will vary and not all goals may be achievable. Our recommendation for professional grade skincare products work synergistically with the facial treatments to ensure the best optimal outcome for your skin.

Facials may not be suitable or recommended for clients with any of the following contraindications. Please be aware of these to prevent and avoid any injury of the skin.

  • Contraindications include: Active skin infections, rashes, sunburn, chapped or open skin, active cold sores or fever blisters. Conditions such as eczema or psoriasis may require special considerations.

  • To ensure the best outcome of treatments, it is recommended that clients must wait or discontinue use of products within the following time frames before proceeding with any facial services:

    2 weeks: Botox & facial filler, brow tattoo, brow tattoo removal, laser treatments, microneedling, chemical peels, and any other invasive skin treatments

    1 weeks: Retinols & other chemical exfoliants (Benzoyl peroxide, AHA/BHA, salicylic, glycolic)

    Brow lamination, brow tinting, facial waxing

    48 hours: Shaving, spray tans

    6-12 months: Accutane, deep laser treatments, cosmetic surgery, radiation, chemotherapy

    * Please consult your physician if you have concerns to obtain medical clearance. If you have any additional questions or concerns please contact our team.

I have sensitive skin. What are my options?

Skin sensitivity varies and can be a result from many things. It is important to be transparent with your esthetician during the consultation and share any contraindications, hypersensitivity, and even allergies to avoid the risk of irritating or damaging the skin.

How often should I be getting facials?

Due to each individual treatment plan that our estheticians provide after consultation, professional facials may be recommended every 2-4 weeks to ensure optimal results. Our estheticians will discuss skin goals, expectations, and budget to provide the best options possible per client.

BROW LAMINATION & HYBRID STAIN

What is Brow Lamination?

Brow Lamination is a beauty treatment that involves setting, reshaping, and styling the eyebrow hairs into a desired position by using a three step chemical solution. The process smooths, shapes, and lifts the brows, creating a fuller and more defined look. It’s a semi-permanent way to help you achieve well-groomed brows. Please note that there is still a maintenance level to this service. Brow lamination does not replace the use of brow styling products. Waxes and gels are still encouraged to help keep the hairs in place.

How often can I get this service?

In order to preserve the integrity of the brow hair and maintain the best possible outcome, we suggest to laminate every 8 weeks. Brow grooming and staining is encouraged between appointments to keep the desired shape and style. Lamination services can be drying, therefore spacing out the treatments alongside using our aftercare kit products will allow your brows to stay healthy and hydrated.

Who may benefit from this service?

Clients with brows that are a little sparse and wanting more “fullness”. [Please note that this will vary by case as we cannot guarantee full and voluminous results for everyone.] Clients with unruly or hard to tame brow hair. Lamination helps lay these stubborn hairs down and in a more uniform direction. Clients with brow hairs growing downward, straight, or in opposite directions. Please note that downward growth may have a ”kink” in the later weeks of the growth stage. Brows can be laminated again by the eighth week to resolve this. Clients who want to a low maintenance and temporary change.

Who may NOT benefit from this service?

Clients that are pregnant or nursing, as the service includes perming chemicals. Clients who have skin sensitivity or allergies. Clients with very sparse, thin, or short brow hairs. It may not be possible to achieve any lift or reshaping if the hairs are not long or full enough. Clients who have existing skin conditions such as alopecia, psoriasis, eczema, dermatitis may develop further reactions to the solutions.

What is a Hybrid Stain?

This is a beauty treatment that involves the use of a semi-permanent dye on the brows to add more fullness and shape to create a more defined and enhanced appearance. The innovative hybrid stains are designed to dye the brow hair and also stain the skin underneath to create a longer lasting result compared to traditional brow tints. The brow shades are custom blended to match the desired hair tone. Brows stains can typically last anywhere from 7-14 days, depending on the skin type and following proper aftercare instructions.

How often can I get this service?

Dependent on the individual’s skin type and following the aftercare instructions, clients may stain their brows consecutively. Brows stains can typically last anywhere from 7-14 days.

Who may benefit from this service?

Clients with sparse, patchy, irregular shapes and growth patterns, or thinning brows can disguise with a new defined shape. Clients with lighter hair can add more pigment to darken their brows. Mature clients who may have thinning or lighter hair. Busy or active clients who may not have the time to fill in or style their brows daily. Clients looking to go on vacation can enjoy the hassle free low maintenance of this service.

Who may NOT benefit from this service?

Clients that are pregnant or nursing, as the service includes chemicals. Clients who have skin sensitivity or allergies. Any clients currently taking Accutane or other oral or topical acne treatments that created hypersensitivity. Clients who have recently undergone eye surgery or have had eye infections must be fully healed. Clients who have undergone any brow treatments such as tattoo, removal, lift or other cosmetic procedures must also be fully healed. Clients who have existing skin conditions such as alopecia, psoriasis, eczema, dermatitis may develop further reactions to the solutions. Clients with extremely sparse or bare brows may not experience the full benefit. Clients with open cuts or wounds. Clients with very oily or dry skin as the stain may fade quickly or appear patchy.

What are the contraindications?

Since Brow Lamination & Hybrid stains involve a chemical process, it is important to understand the contraindications associated with this service. If you have any of the following, you are not a candidate for this service:

  • Pregnant or breastfeeding [Must get physician approval]

  • Psoriasis/ eczema

  • Any recent eye surgery

  • Hypersensitive skin

  • Alopecia

  • Permanent makeup or removal (Clients must wait 12 weeks)

  • Sunburn

  • Accutane

  • BHA/ AHA/retinols, acids, recent chemicals peels, lasers or anything that exfoliates the skin more aggresively

  • Brow growth serum (except castor oil)

  • Scar tissue

WAXING

I want to begin facial waxing, what do I need to know?

Our appointments all begin with a consultation discussing your preferred brow shape, any specific concerns, and ensuring our esthetician understands your desired outcome.

To guarantee a safe and successful waxing experience please note the following prior to scheduling an appointment:

Waxing is not recommended for clients with any of the following contraindications. Please be aware of these to prevent and avoid any “lifting” of the skin.

Contraindications include: Accutane, Retin A, or any other skin thinning acne medications or treatment whether oral or topical. Any medications that create skin sensitivty. Bleaching agents for hair, chemical depilatories, Benzoyl Peroxide, Alpha Hydoxy Acids, oral antibiotics, topical antibiotics, Salicylic Acid, laser treatments, microdermabrasion, chemical peels, other exfoliants, sunburned skin, eczema, psoriasis, skin rashes, same day tanning booth, and open skin.

*Please consult your physician if you have concerns to obtain medical clearance. If you have any additional questions or concerns please contact our team.

I have sensitive skin. What are my options?

Brows to Lashes uses a sensitive skin wax. For clients concerned with any irritation or allergy, a tweeze only option is available.

How often should I be waxing?

The average timeline that clients return for facial waxing is between 4-6 weeks, however it is under the client’s discretion to book appointments as needed. This time frame varies based on personal hair growth speed. Some clients may experience accelerated hair growth from vitamins, supplements, and even pregnancy.